Elluminate Live! Frequently Asked Questions (FAQs)

Below are the "Top 20" most frequently asked questions for LearnNowBC users.


If you don't find your answer here, try the Elluminate Support Centre.

1. System Requirements
2. Audio
3. Whiteboard & Presentations
4. Application Sharing
5. Breakout Rooms
6. Recordings
7. Polling
8. In-Session Invitations
9. Errors

1) System Requirements     [top]

• What are the requirements for using the Elluminate Live! V9.7 client?

2) Audio     [top]

• What can I do if my microphone does not work on my PC?
• Why won't my external microphone work on my Mac?
• How do I use a USB Microphone in an Elluminate session?
• How can I configure my Audio using the Audio setup wizard on my Mac?
• The sound is choppy, has static, and/or echoing in my Elluminate Session.
• How can I configure my Audio using the Audio setup wizard on my PC?

3) Whiteboard     [top]

• I am having trouble loading a PowerPoint presentation. Is there another option?
• How do I load a PowerPoint presentation into my Elluminate session on the Whiteboard?
• I am running Office 2007 and keep getting the "Failure calling PowerPoint to process presentation" error. What can I do?

4) Application Sharing     [top]

• How do I give and take control of my Applicaton Share in Elluminate Live! V9.7?

5) Breakout Rooms     [top]

• How do I create/remove a new private breakout room in an Elluminate Live! session?
• What is a Breakout Room and how do I create one?

6) Recordings     [top]

• How do I use the recording feature in an Elluminate Live session?
• Can Elluminate recordings be converted into other file formats?

7) Polling     [top]

• How do I poll my participants?
• What is the polling feature?

8) In-Session Invitations     [top]

• How do I send an In-Session Invitation?
• What are In-Session Invitations used for?

9) Errors     [top]

• I am running on a Mac 10.5 and keep getting the error "Failed to validate certificate" what can I do?
• I get kicked out when trying to login to My Elluminate.